• How Ali Orders choose the Shipping Method for fulfillment

  You want to have more options for Shipping methods when the auto-fulfill an order on Aliexpress. Ali Orders will now help you set up the shipping methods more flexibly. All you need to do is go to Ali Orders Dashboard -Orders List -Fulfillment Settings. From here, you can see the highlighted section below: There are 2 options for each section: Cheapest method: Ali Orders will pick up thSome readers

• Status of your ORDERS

  SHOPIFY When you got new orders, the status on Shopify will be UNFULFILLED When the order has been fulfilled, the status on Shopify will be FULFILLED ALI ORDERS When you got the order from your customer, the order will be in My Orders and right next to To Order section: The order will be changed into Awaiting Payment after you click on Order product and waiFew readers

• How to cancel an order

  If your customer wants to cancel an order after you place an order to your supplier on AliExpress, you will need to do 2 things: Cancel the order from your supplier, and get the refund. Cancel the order in the Shopify, and issue a refund to your customer. HOW TO DO 1. Cancel the order from supplier on AliExpress You ONLY can cancel the order from the supplier IF the order status is Order Placed.  If the order has been marked as Shipped status, yoFew readers

• Why can't I find some orders in Order List?

  There are 2 reasons make Shopify orders do not show up on the Ali Orders Order List: payment status, OR the product was removed from Ali Orders app. Payment Status Ali Orders only shows orders which are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Order List. Product was removed from Ali Orders's Product List Check if the products that have orders still exist in your My products. (https://storage.cFew readers

• How to get tracking code update?

  After you fulfill the order successfully by Ali Orders app, the order status will be changed to Awaiting Shipment and added the AliExpress No.  To get the tracking code update, simply follow these steps: Go to the Order List Awaiting Shipment tab. Click on View Shipping status button next to each placed order to update the tracking code for one-by-one orders. OR click on Sync Order Status button on the top-right corner to quickly update tracking code for all placedFew readers

• How can I write a note to our suppliers?

  You can simply go to Ali Orders Orders List Fulfillment Settings. There will be a section called Check-out Note to Supplier on AliExpress. There will be a section called Default message for suppliers when placing AliExpress orders. You can simply write a note there for your suppliers about your order, and describe it in detail to be correctly chosen. Some templates for your reference:Few readers

• How to change a customer's shipping address before fulfilling the order

  Some cases, after receiving an order in your Shopify store, the customer contacts you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.  Kindly follow the steps below to change the new shipping address: Go to the Shopify dashboard Orders Find the order Click on the order to open a manage order window. (https://storage.crisp.chat/users/helpdesk/website/a58eb65488f8b800/e33d52af-971e-4113-bfeFew readers

• How can I get AliExpress order No. ?

  That is the Order ID on Ali Express.  AliExpress order No. will be auto-updated after you’ve finished your order on Ali Express and the order status will change to "Order Placed".  Should you have any other concerns, feel free to let us know via our live chat channel by clicking onFew readers

• Getting the Order Tracking Code with AliExpress (AE) automatically

  To help merchants and their customers always get the shipping status fastest, and in real-time, we have included a brand new function in Ali Orders newest version, which we believe very helpful for every drop-shipper. From now on, ALL the order tracking codes will be automatically synced to Ali Orders, and sent to your customers by the time it is generated on AliExpress. When you log in to Ali Orders app, one of the first important step is to connect with your AliExpress account: (httpsFew readers

• Why is your order`s status not changed to Order placed?

  In recent days, because there are some changes from Ali Express, it prevents syncing Ali Order No. and its status cannot be changed to Order placed even though you already placed your orders.  The current solution is to copy the Order numbers from Ali Express and paste it on Ali Orders, then the orders will be moved on Order Placed Note that: With the upcoming orders before youFew readers

• Why can't I complete auto fulfill orders?

  For making it clear, when you are doing auto fulfill your order, there's some information of your order was missed and not completed, such as: city, country, phone number... so it will stop you and your order won't be able to be completed. Please kindly click on the Customer Name: and then see the fulfillment details: (https://storage.crisp.chat/users/helpdesk/website/6387e1136db7f00/image1gaFew readers

• Can I export my Ali Orders data to CSV file?

  At the moment, you can only export CSV file for order list (as below screenshot) but it's impossible to export data of products, link... However, we will try to figure out the solution soon. Thanks for your patience in advance. Should you have any other concern, feel free to let us know via our live chat channel or email us at support@alihunter.io.Few readers