• How to create a staff account, and/or why does support team need it?

  We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without a staff account needed at first. However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find a way to fix it. Also, we do have a Privacy policy here, so please do not worry about leakiFew readers

• Why can't I find some orders in Order List?

  There are 2 reasons make Shopify orders do not show up on the Ali Orders Order List: payment status, OR the product was removed from Ali Orders app. Payment Status Ali Orders only shows orders which are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Order List. Product was removed from Ali Orders's Product List Check if the products that have orders still exist in your My products. (https://storage.cFew readers

• Can I sync my product information from another Apps to your Ali Orders Apps?

  When you switched from another App to our Ali Orders App to use, we basically sync all the information about your products from Shopify to our app. We are not getting any information directly from other Apps to our app. As long as that information is contained on Shopify, we will sync them to our app. Information synced to Shopify Shopify sync information to our app. I hope this might be helpful for you. In case you need some more help, please let us know via our liveFew readers

• How to customize products

  After you add a product, Ali Orders imports product's information including description, variants, images. This product will be found in the Import List and here you can modify it before publishing into the Shopify store. You can keep all original information, or you can customize it to look more professional by clicking on the title of a product: Title: You can change the product title, try to cFew readers

• What will happen when you uninstall and re-install our Ali Orders app?

  UNINSTALL The data will be there within 90 days as usual for Paid plan users, and within 45 days after uninstalling for old Free plan users. RE-INSTALL Old data and all changes (for e.g. new orders along the flow of sync order) from the uninstalled date will be synced from Shopify automatically to Ali Orders. For old/current Premium plan user who has chosen Premium plan before but not approved charge yet or uninstalled then reinstalled the app, please click on Get StartFew readers

• What are the benefit of Collaborators?

  What is the benefit of Collaborators? Our support again can use it to log in, and our access to your store can be set to expire. Collaborators also don't count towards your staff limit. Why do we need a Collaborators account? In some difficult situations, we (FireApps) need to log in to your account in order to investigate your issue(s) deeper and fix your issue(s), but you cannot create any more staff accounts due to your staff account limit in Shopify, so we willFew readers

• Does our app integrate with another sources more than AliExpress, like Alibaba, Amazon, etc. ?

  Please kindly note that Ali Orders app supports to import products which are from AliExpress only. It doesn’t support to import products from other sources such as Alibaba, Amazon, etc. Sorry for this inconvenience that may have caused to your experience of using our app.  We will try to develop a new integration with other sites in the near future. Should you have any other concerns, feel free to let us know via our live chat channel by clicking on the bottom right icon inside apFew readers

• Why do we need to access on your Products, Apps, Orders or Theme?

  There are some difficult situations to investigate your store deeper, and its the main reason why we need permissions to access your Products, Apps, Themes, and Orders information. Theme: example of code where we need to access on your theme and investigate deeper to adjust it, so Theme permission is compulsory for us to understand your problem further, and find the way to fix it. Apps: our app does not work correctly, and its setting is one of the main reasons for that, so we nFew readers

• How can you delete or move your orders between the status in Order list?

  There are some common kinds of orders that you want to delete or move from Order list: The orders has been refunded/returned The orders has been done fulfillment from another app The orders has done fulfillment but its still kept in "To Order" section. SOLUTION: At the moment, we have not had the function as deleting these orders by yourself. Meantime, our technical dev areFew readers

• How can I change the format of an auto email to my customer?

  With this concern, you can simply follow up on this instruction for more information: You can go to Shopify Dashboard Settings Then simply choose Notification Then you can simply modify your auto email here (https://storage.crisp.chat/uFew readers

• How can I get support from Shopify support team ?

  At Ali Orders, we always try our best to assist you in fixing issues within our scope of work. However, in case your issue/payment needs to be solved by Shopify support, you will need to contact them, and we are very sorry about that. In order to get support from the Shopify support team, please follow this support link.  (https://storage.crisp.chat/users/helpdesk/website/6340b3dd29883000/19f5ffba-27cf-45d7-9faa-f342fekz5teo.jpegFew readers