Articles on: Manage Orders

Why is your order`s status not changed to Order placed?

In recent days, because there are some changes from Ali Express, it prevents syncing Ali Order No. and its status cannot be changed to Order placed even though you already placed your orders. 

The current solution is to copy the Order numbers from Ali Express and paste it on Ali Orders, then the orders will be moved on Order Placed

Note that:

With the upcoming orders before you place orders, you should change your current Ali Express page to "Go To Global Site (English)", so your Ali Order No. will be synced from Ali Express and your status will be changed as well.

Meantime, our technical Dev is still checking on it and let you know once we have done it.

If you have any further concerns, please contact us via the live chat or email us via

Updated on: 03/08/2023

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