Articles on: FAQ

Why can't I find some orders in Order List?

There are 2 reasons make Shopify orders do not show up on the Ali Orders > Order List: payment status, OR the product was removed from Ali Orders app.

Payment Status

Ali Orders only shows orders which are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Order List.

Product was removed from Ali Orders's Product List

Check if the products that have orders still exist in your My products.

If it's still in the My products, there is highly a problem of syncing orders. Please feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at " target="_blank" rel="noopener noreferrer" role="link" class="csh-markdown csh-markdown-link csh-markdown-link-text">
for further support.

Updated on: 24/05/2023

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