Articles on: Orders

Status of your ORDERS


When you got new orders, the status on Shopify will be UNFULFILLED

When the order has been fulfilled, the status on Shopify will be FULFILLED


When you got the order from your customer, the order will be in ORDER LIST and right next to To Order section:

The order will be changed into Awaiting Payment after you click on Order product and wait for you to pay on AliExpress:

After you click on "Pay now" the order will be moved to "Awaiting Shipment" then the AliExpress order no. should be synced:

To be shown in Fulfilled your order should have the tracking code number from your suppliers in AliExpress then it will be shown in this section:

With orders that have been canceled and refunded on Shopify it will be shown in "Cancelled" section :

Unsuccessful orders will be moved to the "Fail" section. Here, we will state the details reason for the error that caused the order not to be processed successfully. Please check the error mentioned to re-order your order.

As you may know, we only synced information of your orders and product information via your Shopify store. So please help me to check carefully about the Order status on Shopify before checking in our app so you won't get confused.

If your order has been showing correctly on Shopify, but NOT in our app, please let us know via our live chat, or, so we can check for you.

Updated on: 04/11/2022

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